Thank you

Thank You for Contacting Subsidence Ltd​

We understand that you might have questions and specific needs. We aim to provide a sameday service to speak in person, within 24 hours.

We are here to help with any concerns you might have.

One popular question is regarding pets – you’ll be happy to know we have canine loving engineers!

Subsidence Ltd have over 30 years experience in the construction industry and we provide a 10 year warranty.

We’re delighted that you’ve reached out to us. Here’s what you can expect next on your journey to subsidence repair.

Prompt Response: We’re committed to getting back to you within 24 hours of your enquiry. Since we’re open every day from 8 am to 8 pm, you’ll likely hear from us the same day.

Gathering Information: Our team will contact you for more details about the affected areas, which may include requesting photos or any existing drainage or engineering surveys. You’ll receive a reference number for all future communications regarding your job.

Understanding Your Needs: We’ll discuss over the phone to assess if you’re experiencing subsidence and explain our process. If you’re ready, we’ll arrange a video call or an on-site assessment with one of our engineers.

Detailed On-Site Visit: During the site visit, we may conduct various surveys, including a drain survey, ground penetration test, and a 3-D video survey of your house. These help us create a precise quotation and a visual treatment plan tailored for you.

Clear Quotation: You’ll receive a detailed quotation, including a treatment plan and general conditions for you to review and sign.

Scheduling the Work: Once you sign the general conditions, we’ll coordinate with you to find the best dates to carry out the work.

Getting Started: Before the work begins, you’ll be introduced to the engineers assigned to your job and receive a partial invoice for the initial phase of the work.

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10 Year Warranty Upon Completion

Completion of Work: Our engineers will guide you through the process at the start and end of the work. You’ll be informed about what has been done and the next steps.

Final Touches: After the work, we’ll provide you with a pack detailing how to address any remaining visual cracks and the final steps you need to take.

Final Payment: Once the job is completed to your satisfaction, the remainder of the invoice is payable, and then we issue you with a 10-year warranty for the work.

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