Understanding and Accommodating Customer Needs with Estate Property Maintenance

We recognise the importance of providing a first-class service for customers and are committed to working with our clients and industry partners to continually improve our customer’s experience.

Excellent service quality is core to our business; we are often the ‘face’ of our clients in front of their customers and stakeholders, especially when we are wearing their brand. We recognise our clients see service as one of their top priorities.

We offer discounts for neighbour postcodes for landlords, property owners, and housing associations. Call us on 0333 1300592 we are open 7 days a week between 8am in the morning and 8pm in the evening.  Read more about us and our 30 years of construction experience.

Our key customer objective is to ‘Always seek to minimise our customer impact and provide a great customer experience’. We aim to do this by doing the following:

Respect for all customers at all times

We expect everyone in our organisation to be professional, engaging and caring. All of our engineers are focused on customer service and are all DBS checked to give you confidence they are safe to engage with.

Subsidence UK Repairs Heat Map Postcode Susceptible Areas England West LondonOur service area for Subsidence Repairs UK Nationwide, with London City and South Wales being particular hotspots with our clients.

Communication is vital so we are transparent about our work and keep customers informed throughout their journey with us. On-time delivery of quality work is expected by reliably meeting promises. When issues arise, we take responsibility and respond decisively to resolve them. Investment in training ensures our team can provide fantastic service. We foster a customer-focused culture that exceeds expectations and creates memorable positive interactions. In summary, our commitment to service excellence shapes every customer touchpoint.

Working With Your Community Together

Due to the nature of our works and the potential impact we have on local communities, we are committed to being courteous to customers at all times. This means showing respect, especially when we are completing work activities which are visible to members of the public or take place in or around customers’ properties, land or business premises.

We understand that everyone has different needs. Wherever possible, we need to tailor our services to accommodate their requirements. We are also focused on providing the best cost solutions to our customers, so we will always give the right advice and also discuss options to try to make the work affordable.

We are also committed to ensuring transparency, anticipating and responding to our customer’s needs before they have to ask, which means discussing the impact of our work, and making sure the customer’s property is protected during our work.

We encourage our engineers to put themselves in our customer’s shoes and think about how our activities might impact them. Our business aim is to be open and transparent so that we communicate clearly with customers and stakeholders.

Timely Service Delivery – always keeping our promises

We aim to deliver services ‘on time, every time’. This means keeping our promises, and being reliable and honest at all times. We recognise the importance of communicating during all stages of work to keep customers informed throughout their ‘customer journey’ with us.

Focussing on quality assurance to get service right the first time

As a business we need to ensure that our personnel are fully trained and competent to carry out their duties. This is to ensure they are able to deliver services safely, quickly and in a ‘right first time’ manner whilst protecting the environment. We expect our services to be of high quality at all times.

Delivering a fantastic experience by taking responsibility and acting decisively

We aim to deliver excellent service quality. We recognise that sometimes things do not go according to plan; when this happens we need to take responsibility, listen to our customers and respond quickly to provide the right solution.

Delivering a fantastic experience means demonstrating customer focused behaviours, tone of voice and showing empathy. Our Subsidenceltd policy is to invest in our people through apprenticeships, training and development so that we show these behaviours.

We understand that attitude to service starts within our organisation. Our culture is to see everyone as a ‘customer’.

South London Postcodes Heatmap

SW1 Pimlico, St James

SW2 Brixton
SW3 Chelsea
SW4 Clapham
SW5 Earls Court
SW6 Fulham
SW7 Kensington
SW8 Knightsbridge
SW9 Oval, Stockwell
SW10 Brompton
SW11 Battersea
SW12 Balham
SW13 Barnes
SW14 Sheen
SW15 Putney
SW16 Streatham
SW17 Tooting
SW18 Wandsworth, Earlsfield , Southfields
SW19 Wimbledon, Colliers wood
SW20 Raynes Park
SE1 South Bank
SE2 Abbey Wood
SE3 Blackheath
SE4 Brockley
SE5 Camberwell
SE6 Catford
SE7 Charlton
SE8 Deptford
SE9 Eltham
SE10 Greenwich
SE11 Kennington
SE12 Lee
SE13 Lewisham
SE14 New Cross
SE15 Peckham
SE16 Rotherhithe
SE17 Walworth
SE18 Woolwich
SE19 Norwood
SE20 Anerley
SE21 Dulwich
SE22 East Dulwich
SE23 Forest Hill
SE24 Herne Hill
SE25 South Norwood
SE26 Sydenham
SE27 West Norwood
SE28 Thamesmead
TW1 Twickenham
TW2 Twickenham
TW3 Hounslow
TW4 Hounslow
TW5 Heston
TW6 Heathrow
TW7 Isleworth
TW8 Brentford
TW9 Kew
TW10 Richmond

Scroll to Top
Open chat
Subsidence LTD
Hello 👋
Can we help you?